Returns

Thankfully, there are rarely issues with products from our team. When they do arise, please contact us at support@atlasprint.co.uk and CC in your account manager, and we'll work to put it right.

Checking your order on delivery

When your order arrives, please check that it matches what was agreed. If you notice any damage, defects or shortages, let us know in writing as soon as possible, with the details and clear photos. Any hidden defects that aren't obvious straight away should be reported within two days of you discovering them, or within two days of when you reasonably should have noticed them.

If your package arrives damaged, please take photos that clearly show the damage before doing anything else, then report it to our team. Be mindful when opening the order, and take care if you decide to open it, as clear photos of both the packaging and the contents help us resolve things quickly.

What happens if my order is damaged or incomplete?

In rare cases, even with a strict quality control process in place, an order can arrive damaged or incomplete. We take our commitments very seriously, so if this happens, please report it to our team directly so we can investigate and take the proper action.

Please take clear photos of all damaged products and send them to us with your order details. The more we can see, the faster we can sort it out.

If you're unhappy with the print

If you're not happy with the print, please contact our team and describe the issue.

Because our products are custom made for you, we're only able to formally review complaints where there's a genuine defect. We can't treat a result you're simply not keen on as a fault when the print matches the proof you approved. That said, please do still get in touch, because we'll always look for alternative avenues to help put things right.

It's also worth knowing that product proofs are not a 100% accurate representation of the final print. They give you a good insight into how your design will look on the product, rather than an exact match. Once you approve the final proof, your order is sent straight to our factories and cannot be cancelled, so please make sure you're completely satisfied before approving it.

Refunds

Once we've reviewed your complaint, we'll let you know the outcome. If it's approved, you'll be refunded or partially refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process and post the refund at their end.

Alternatively, we can arrange a follow-up call with our team to talk through other options, such as sending out a replacement or a different product.

On top of this, we offer a 15% discount on your next order with us, along with a short report confirming what went wrong, so you can see exactly what happened and how we've addressed it.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at support@atlasprint.co.uk.